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How to grow loyalty & profitability by becoming a frictionless financial institution
With consumers now preferring digital channels in a post-pandemic world, the need for a seamless account opening and onboarding experience has never been more important. Digital speed and ease of use have become the deciding factor for choosing where to bank.

If banks and credit unions don’t address the gaps in user experience from the outset, people abandon their applications, and the ones that do make it through often close their accounts before they really start engaging.

- Digital account opening
- New customer & member onboarding
- Mobile & online banking

Jul 28, 2021 01:00 PM in Eastern Time (US and Canada)

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Nikhil Lakhanpal
CoFounder @Narmi
Ted Brown
CoFounder & CEO @Digital Onboarding. Inc.
Ashley Grigar
Executive VP & COO @Community National Bank & Trust of Texas
Stessa Cohen / Moderator
Industry expert, global consumer banking